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Help someone else get MitID - who has a passport and an older phone

Do you know someone who hasn't got MitID yet - and might need a little extra help? Read here how to help e.g. a relative who has a passport and an older phone. You can use your phone to scan the passport and then activating the MitID app on the relative's phone/tablet.

Steps you need to go through together

Guide for you helping someone else (who has a passport and a older phone)

  1. See how you may help
  2. Check phone and passport
  3. Open your MitID app and open the app menu
  4. Scan passport code, read chip and scan face
  5. Create user ID
  6. Activate or order MitID

Video guide: Tips and tricks for scanning passports and face in the MitID app (English subtitles) (5:27)

Guide: Cannot get passport and face scan to work?

If the scan does not work, please contact Citizen Service. Remember to book an appointment and bring documentation.